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Our products are guaranteed to meet the specifications stated on the product data sheet. Please follow storage recommendations as stated for each product. If a product does not perform as stated, please call our technical staff within 10 days of receipt of the product for an authorization to return product and to receive proper credit. No credit or exchange will be permitted without prior authorization. All returns are subject to confirmation by in-house testing at Arista Biologicals, Inc. Freight costs are not refundable.